At Creative Shefali, every order is carefully checked and packed before dispatch. Returns are accepted only in limited cases where the customer receives a damaged product or a wrong product.
By placing an order on our website, you agree to the terms below.
1. Return Eligibility
A return request will be accepted only if:
- The product received is damaged.
- The product received is different from the product ordered.
Returns are not applicable for change of mind, colour preference, personal choice, size perception, or any other reason.
2. Uncut Raw Unboxing Video is Mandatory
To raise a return request, the customer must provide a clear, continuous, uncut raw unboxing video.
The video must:
- Start before the parcel is opened.
- Clearly show the sealed outer packaging.
- Show the shipping label where possible.
- Capture the complete opening of the parcel without cuts, pauses, edits, or interruptions.
- Clearly show the damaged or incorrect product received.
Edited, trimmed, paused, incomplete, or recorded-after-opening videos may not be accepted as valid proof.
3. How to Raise a Return Request
If you receive a damaged or wrong product, please contact Creative Shefali through our official WhatsApp number and share:
- Order number
- Customer name
- Uncut raw unboxing video
- Clear photographs of the product, if required
- A brief description of the issue
Our team will review the provided evidence before approving the return.
4. Return Approval
Submitting a video or return request does not automatically qualify the order for return.
The return will be processed only after the request has been reviewed and approved by Creative Shefali.
Once approved, our team will communicate the next steps for returning or handling the product.
5. Refund Timeline
Once the return has been approved and successfully processed, the applicable refund will be completed within 7 working days.
Depending on the payment method or banking provider, the amount may take additional time to reflect in the customer’s account after the refund has been initiated.
6. Non-Returnable Situations
Returns or refunds will not be provided for:
- Change of mind
- Product no longer required
- Colour preference after delivery
- Minor colour differences caused by lighting or screen settings
- Incorrect product selection by the customer
- Products damaged after delivery due to misuse
- Normal wear and tear
- Missing or damaged packaging caused after opening
- Claims without a valid uncut raw unboxing video
- Any reason other than receiving a damaged or wrong product
7. Handmade & Customized Products
Creative Shefali offers handmade, customized, crochet, resin art, preservation, hair accessories, and other speciality products.
Because of the nature of these products, slight variations in colour, texture, finish, placement, or appearance may naturally occur and are not considered defects.
Customized or handmade items are also covered by our return policy only when the product received is damaged or incorrect.
8. Colour Variations
Actual product colours may vary slightly from photographs due to lighting conditions, photography, device displays, or screen settings.
Such minor variations are not considered damage or an incorrect product and therefore do not qualify for return.
9. Return Condition
If a return is approved, the product must remain:
- Unused
- Unworn
- Unwashed
- Unaltered
- In its original condition
- With the original packaging and accessories, where applicable
Creative Shefali reserves the right to reject a return if the product has been used, altered, damaged after delivery, or does not match the evidence provided.
10. Contact for Returns
All return requests must be submitted through our official WhatsApp support.
Creative Shefali
WhatsApp: +91 8266091398
Email: creativeshefali24@gmail.com
Please keep your order number and continuous uncut raw unboxing video ready while contacting us.
Important: No return or refund request will be considered without an appropriate uncut unboxing video showing the issue from the moment the sealed parcel is opened.
