Creative Shefali respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use our services.
By using this website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use our website, we may collect information such as:
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
- Order and purchase details
- Account information
- Product preferences
- Messages or enquiries submitted through contact forms
- Information provided while requesting customized, handmade, resin art, preservation, gifting, or other personalized products
We may also automatically collect basic technical information such as your IP address, browser type, device information, pages visited, and website usage data.
2. How We Use Your Information
We use the information collected through our website to:
- Process and fulfil your orders
- Deliver products to the provided shipping address
- Communicate regarding your order or enquiry
- Provide customer support
- Manage returns, exchanges, cancellations, or refunds
- Create and manage your customer account
- Process customization or personalized product requests
- Improve our products, services, and website experience
- Prevent fraudulent or unauthorized transactions
- Send promotional communication where permitted and where you have chosen to receive it
- Comply with legal, tax, accounting, or regulatory requirements
We only use your personal information for legitimate business purposes.
3. Order and Payment Information
When you place an order, payment processing may be handled by third-party payment gateways or payment service providers.
Creative Shefali does not intentionally store complete debit card, credit card, UPI PIN, CVV, or internet banking credentials on its website.
Payment information is processed according to the security and privacy practices of the applicable payment service provider.
4. Shipping Information
To complete your order, we may share necessary information such as your name, phone number, delivery address, and shipment details with courier, logistics, or delivery partners.
Such information is shared only to the extent required for order fulfilment and delivery.
5. Customized and Personalized Products
For personalized products, resin art, preservation orders, handmade products, customized gifts, or similar services, customers may voluntarily share information, photographs, names, dates, text, references, or other materials required for customization.
Such information is used only to fulfil the requested order unless the customer separately gives us permission to use the content for promotional purposes.
6. Customer Photos and Reviews
We may receive product photographs, reviews, testimonials, feedback, or social media content from customers.
We will not intentionally use identifiable customer photographs or personal content for promotional purposes without appropriate permission.
Where permission is provided, such content may be displayed on our website, social media pages, advertisements, or promotional material.
7. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Remember cart items
- Maintain login sessions
- Improve website performance
- Understand visitor behaviour
- Remember user preferences
- Support analytics and marketing activities
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.
8. Third-Party Services
Our website may use third-party services such as:
- Payment gateways
- Courier and logistics providers
- Website hosting providers
- Analytics services
- Email or communication platforms
- Social media platforms
- WordPress or WooCommerce plugins and services
These third parties may process limited information necessary to provide their respective services.
Their use of your information is governed by their own privacy policies and terms.
9. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, disclosure, alteration, or destruction.
However, no internet-based website or electronic transmission can be guaranteed to be completely secure.
Customers should also protect their account credentials and avoid sharing passwords or payment information with unauthorized persons.
10. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete orders
- Maintain transaction records
- Provide customer support
- Resolve disputes
- Meet accounting, legal, or regulatory requirements
Information that is no longer required may be deleted or anonymized where appropriate.
11. Your Rights
Subject to applicable law, you may request to:
- Access the personal information we hold about you
- Correct inaccurate information
- Update your account details
- Request deletion of eligible personal information
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
Certain information may need to be retained where required for legal, accounting, tax, fraud-prevention, or transaction-record purposes.
12. Marketing Communications
If you have opted to receive promotional messages, we may occasionally send updates about:
- New collections
- Product launches
- Offers
- Discounts
- Seasonal promotions
- Handmade collections
- Special campaigns
You may unsubscribe or request removal from promotional communication at any time.
Transactional messages relating to your order may still be sent where necessary.
13. Children’s Privacy
Our website and products are intended for general consumers.
If a minor uses our website or purchases a product, such activity should be carried out with the involvement or permission of a parent or legal guardian where required.
We do not knowingly seek to collect unnecessary personal information from children.
14. External Links
Our website may contain links to third-party websites, social media platforms, payment services, or other external services.
Creative Shefali is not responsible for the privacy practices, content, or security of external websites.
We recommend reviewing the privacy policies of those services separately.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or applicable requirements.
Any revised version will be posted on this page with an updated revision date.
16. Contact Us
If you have any questions regarding this Privacy Policy or wish to make a privacy-related request, please contact us through the contact details provided on the Creative Shefali website.
Creative Shefali
Website: Creative Shefali
Email: creativeshefali24@gmail.com
